Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by tg774 through our website, mobile applications, customer service channels, and any other platforms or services we provide (collectively, the "Platform"). This policy describes what information we collect, how we use it, with whom we share it, and the choices you have regarding your personal data.

tg774 operates as a licensed online gaming platform under PAGCOR supervision and is committed to maintaining the highest standards of data protection. We recognize that Filipino players entrust us with sensitive personal and financial information, and we take this responsibility seriously. Our data protection practices comply with applicable Philippine laws, including the Data Privacy Act of 2012, implementing rules and regulations issued by the National Privacy Commission, and PAGCOR regulatory standards.

2. Information We Collect

To provide our gaming services and comply with regulatory obligations, tg774 collects various types of personal information from users. The information we collect falls into the following categories:

2.1 Registration and Account Information

When you create an account with tg774, we collect personal identification information including your full legal name as it appears on government-issued identification documents, date of birth, nationality, gender, residential address including barangay, city/municipality, province, and postal code, valid email address, mobile phone number, username and password you create for account access, and security questions and answers for account recovery purposes.

2.2 Identity Verification Documents

As required by PAGCOR regulations and anti-money laundering laws, tg774 collects copies of government-issued identification documents to verify your identity and age. Acceptable documents include Philippine passport, driver's license issued by the Land Transportation Office (LTO), Unified Multi-Purpose ID (UMID), Professional Regulation Commission (PRC) ID, SSS or GSIS ID, voter's ID, or other government-issued identification containing your photograph, full name, date of birth, and signature. We may also request proof of address documents such as recent utility bills, bank statements, or government correspondence showing your name and current residential address.

2.3 Financial and Transaction Information

To process deposits and withdrawals, tg774 collects financial information including your GCash account details (mobile number linked to GCash), PayMaya account information, bank account numbers and bank names for bank transfer transactions, details of all deposit and withdrawal transactions including amounts, dates, times, and payment methods used, betting and gaming history including all wagers placed, games played, wins, losses, and account balances, and bonus claims and wagering requirement completion records.

2.4 Technical and Usage Data

When you access the tg774 Platform, we automatically collect certain technical information including your IP address and general geographic location derived from IP address, device information such as device type, operating system, browser type and version, screen resolution and device identifiers, usage data including pages visited, games played, time spent on the Platform, click patterns and navigation paths, referral sources showing how you found tg774, cookies and similar tracking technologies (as described in our Cookie Policy), and session information including login times, logout times, and session duration.

2.5 Communications and Support Records

We maintain records of all communications between you and tg774, including customer support inquiries and responses via live chat, email, or phone, feedback, complaints, or suggestions you submit, responses to surveys or promotional offers, and marketing preference selections indicating which types of communications you wish to receive.

2.6 Responsible Gaming Information

To support responsible gaming practices, we collect information about deposit limits, loss limits, or session time limits you set on your account, self-exclusion requests and the duration of such exclusions, and any interactions with our responsible gaming support team regarding gambling-related concerns.

3. How We Use Your Information

tg774 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

We use your information to create and maintain your account, verify your identity and age to ensure compliance with age restrictions (21+ for casino gaming in the Philippines), process your deposits and withdrawals securely, provide access to our gaming products including slots, live casino, bingo, and sports betting, maintain accurate records of your gaming activity and transaction history, respond to your inquiries and provide customer support in English or Tagalog, and communicate with you regarding your account status, transactions, and service-related matters.

3.2 Legal and Regulatory Compliance

tg774 is required by law to collect and maintain certain information for regulatory compliance purposes. We use your data to comply with PAGCOR licensing requirements and gaming regulations, fulfill anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under Philippine law, conduct customer due diligence and enhanced due diligence procedures as required, respond to lawful requests from government authorities, law enforcement, or regulatory bodies, maintain audit trails and records as required by gaming regulators, and prevent, detect, and investigate fraud, money laundering, underage gambling, and other illegal activities.

3.3 Platform Security and Integrity

We use technical and usage data to protect the security and integrity of the tg774 Platform by monitoring for suspicious account activity, unauthorized access attempts, and security breaches, detecting and preventing fraud, collusion, bonus abuse, and other violations of our Terms and Conditions, maintaining the fairness and integrity of games and betting markets, performing system maintenance, upgrades, and technical improvements, and conducting security audits and risk assessments.

3.4 Marketing and Promotional Communications

With your consent, tg774 may use your contact information to send you promotional offers, bonus notifications, and marketing communications about our gaming products and services, inform you about new games, features, tournaments, or special events, provide personalized recommendations based on your gaming preferences and history, and send newsletters, updates, and other marketing materials. You have the right to opt out of marketing communications at any time by adjusting your preferences in your account settings or clicking the unsubscribe link in any marketing email.

3.5 Analytics and Service Improvement

We analyze usage data and user behavior to understand how Filipino players interact with the tg774 Platform, identify popular games and features, improve user experience and interface design, develop new gaming products and features tailored to Filipino player preferences, optimize Platform performance, loading times, and mobile responsiveness, and conduct research and statistical analysis to enhance our services.

3.6 Responsible Gaming Support

tg774 uses your gaming activity data and responsible gaming preferences to monitor for signs of problem gambling behavior, enforce deposit limits, loss limits, and other responsible gaming controls you set, facilitate self-exclusion requests and ensure excluded players cannot access their accounts, provide support resources and referrals to problem gambling counseling services, and comply with our obligations to promote responsible gaming as required by PAGCOR.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, tg774 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide the gaming services you requested.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR requirements, AML/CTF laws, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain processing activities, such as marketing communications, we obtain your explicit consent, which you may withdraw at any time.

5. Information Sharing and Disclosure

tg774 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform and delivering services to you, including payment processors (GCash, PayMaya, banks) who process deposit and withdrawal transactions, game providers who supply casino games, slots, and live dealer products, identity verification services that help us confirm your identity and prevent fraud, hosting and cloud storage providers who maintain our servers and databases, customer support software providers that enable our support team to assist you, marketing and analytics platforms that help us understand user behavior and improve our services, and cybersecurity firms that help protect the Platform from threats and attacks. All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

5.2 Regulatory and Law Enforcement Authorities

tg774 may disclose your information to PAGCOR and other Philippine government agencies as required by law or regulation, law enforcement agencies when responding to valid legal requests, subpoenas, or court orders, the National Privacy Commission in response to privacy-related inquiries or investigations, tax authorities as required for tax reporting and compliance purposes, and other regulatory bodies with jurisdiction over online gaming in the Philippines. We will only disclose the minimum information necessary to fulfill legal obligations.

5.3 Business Transfers

In the event tg774 is involved in a merger, acquisition, asset sale, or similar corporate transaction, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.4 Protection of Rights and Safety

We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of tg774, our users, or the public, enforce our Terms and Conditions or other policies, prevent or investigate fraud, security breaches, or technical issues, or respond to claims that content violates the rights of third parties.

6. International Data Transfers

Your personal information is primarily stored on servers located within the Philippines. However, some of our service providers may be located outside the Philippines. When we transfer your data internationally, we ensure that adequate safeguards are in place to protect your information in accordance with Philippine data protection standards, including contractual clauses requiring recipients to maintain equivalent levels of data protection and limiting transfers to countries with adequate data protection laws as recognized by the National Privacy Commission.

7. Data Security Measures

tg774 implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data including passwords (hashed and salted) and financial information
• Firewalls, intrusion detection systems, and regular security audits to protect our infrastructure
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Multi-factor authentication options to protect account access
• Regular backups and disaster recovery procedures to prevent data loss
• Incident response procedures to address any security breaches promptly

While we employ industry-standard security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. You also have a responsibility to protect your account by keeping your password confidential and not sharing your login credentials with others.

8. Data Retention

tg774 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Our retention practices are as follows:

• Active Accounts: We retain your account information and transaction records for the duration of your active account relationship with tg774.
• Closed Accounts: After account closure, we retain certain information as required by PAGCOR regulations and Philippine law, typically for a minimum of five (5) years for financial records and gaming activity, and up to ten (10) years for identity verification documents and AML/CTF records.
• Marketing Data: If you opt out of marketing communications, we will retain only enough information to honor your opt-out request and prevent future unwanted communications.
• Legal Holds: We may retain data beyond standard retention periods when required by law, regulation, litigation, or government investigation.

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino citizens have the following rights regarding their personal information:

9.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of this information directly in your account dashboard, or you may contact us to request a copy of your data.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your information directly in your account settings, or contact our support team for assistance.

9.3 Right to Erasure

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that we may be required to retain certain information for compliance purposes even after account closure.

9.4 Right to Object

You have the right to object to certain processing of your personal information, including processing for marketing purposes. You can opt out of marketing communications at any time.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Privacy Officer using the contact information provided in Section 12 below. We will respond to your request within thirty (30) days as required by Philippine law.

10. Cookies and Tracking Technologies

tg774 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function properly, including authentication and security features.
• Performance Cookies: Collect anonymous information about how you use the Platform to help us improve performance.
• Functionality Cookies: Remember your preferences and choices to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent).

You can manage cookie preferences through your browser settings. However, disabling essential cookies may limit your ability to use certain features of the Platform.

11. Children's Privacy

tg774 does not knowingly collect personal information from individuals under the age of twenty-one (21). Our services are intended exclusively for adults who meet the legal age requirement for casino gaming in the Philippines. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to tg774 should contact us immediately.

12. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how tg774 handles your personal information, please contact our Data Privacy Officer:

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines:

13. Updates to This Privacy Policy

tg774 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, services, or legal requirements. When we make material changes, we will notify you by posting the updated policy on the Platform with a new "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on the Platform. Your continued use of the Platform after such notification constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.